Frequently Asked Questions

  • How do I find my child’s bus information?

  • How do I request a bus stop change?

  • How do I request transportation to a location other than my primary residence?

  • How do I request an activity bus stop closer to my residence?

  • Where is my child's bus?

  • My child missed the bus. Can the bus turn around?

  • If the bus is late, how long should we wait before calling Transportation?

  • I am unable to be at the bus stop to receive my K-1 student. What should I do?

  • My child receives Special Education Services, how do I add another authorized person to pick up my student?

  • My child receives Special Education Services, what happens if an authorized person is not at the stop to receive the student at the end of the day?

  • My child receives Special Education Services, who should I speak to concerning my child's transportation?

  • My child receives Special Education Services and attends a private day school. What happens if an authorized person is not at the stop to receive the student at the end of the day?

  • My child did not get off the bus / My Child is not on the bus. What do I do?

  • What if there is an emergency transportation related problem after office hours?

  • How do I locate an item that my child left on a school bus?