- Stafford County Public Schools
- Frequently Asked Questions
Frequently Asked Questions
-
How do I find my child’s bus information?
Versatrans e-Link gives parents/guardians the availability to locate the most up to date bus information.
- Go to the Versatrans e-Link website.
- Username: Student’s ID number (contact your child’s school if unknown).
- Password: Student’s Date of Birth (Format: mmddyyyy). Example: 04/15/2019 would be entered as 04152019.
- Hover over “Students,” then click “View My Students.” Select your student. It will then display your student’s bus information.
-
How do I request a bus stop change?
Requests to add a new stop will only be considered when the existing stop distance exceeds the guidelines outlined in school board regulation 7201, or when there is an extenuating circumstance that is determined to jeopardize student safety.
Please submit a ticket trough our online Transportation’s online inquiry system, Issuetrak.
-
How do I request transportation to a location other than my primary residence?
Please submit an Additional Bus Assignment form to your student’s school. The school must process and approve your request and will then give Transportation official notification allowing us to reroute your student to an alternate location (daycare, baby sitter, ... ).
-
How do I request an activity bus stop closer to my residence?
Activity buses are an extra service that our department is offering. These buses only make satellite stops and do not transport students to their regular home bus stop. To keep riding times under 60 minutes and cost at a minimum, we can only transport students to satellite locations throughout the county. Our department's goal is to get the students closer to home and have the students met by their parents or guardians at the satellite stop to transport them the rest of the way.
-
Where is my child's bus?
Do you know about the My Stop app? The app lets you track your child’s bus when en route and provides you with estimated times of arrival at your assigned stop. The ETA is recalculated every few minutes to accommodate for any delays on the route. Information on how to instal the app can be found in the Parent Information Section of the Transportation website.
-
My child missed the bus. Can the bus turn around?
Students should be at the bus stop at least 5 minutes prior to the scheduled time. If the bus arrives within the 5 minute window, the driver must not wait for students not being at the stop and may proceed to the next stop. The bus will NOT turn around.
-
If the bus is late, how long should we wait before calling Transportation?
Students should arrive at the bus stop at least 5 minutes before the scheduled arrival. If the bus is more than 20 minutes late, please call Transportation at 540-373-6095. Do not leave the bus stop!
-
I am unable to be at the bus stop to receive my K-1 student. What should I do?
K-1 students can be released to an adult or older sibling. If nobody is at the stop, the bus driver will return your student back to the school at the end of the route. Please contact the school and make arrangements to pick up your student from the school.
-
How do I add another authorized person to pick up my Special Needs student?
All requests must be submitted to the school. Once the school processes and approves the request, Transportation will be notified.
If no authorized person is at the stop to receive a Special Needs student, the student will be returned to the school. If the Special Needs student attends a private day school, the student will be returned to the base school. Please make arrangements to pick up your student from the respective school.
-
My child did not get off the bus / My Child is not on the bus. What do I do?
Contact your student's school immediately. The school will verify if your student boarded a bus and if necessary will contact Transportation to locate your student.
-
What if there is an emergency transportation related problem after office hours?
For after hours emergencies you will need to contact the Stafford County Sheriff’s Department at 540-658-4400.
-
My child is a Special Needs student. Who should I speak to concerning my child's transportation?
The Special Needs Transportation Department does not accept transportation requests over the phone. Transportation requests and changes must be coordinated through the Special Education Department or the administrative office at your school.
-
How do I locate an item that my child left on a school bus?
Drivers check their buses after every run. If an item is found, it is usually returned to the school at the earliest convenient time or to the student the next morning.
-
Where to look for weather closings?
Division staff makes the decision to either close or delay schools by 05:30 a.m. Once the decision is made, the community will be informed by a variety of media. For example: Blackboard Connect Phone calls, text- and email messages; School Websites; Social Media; Local Media, Stafford Allert, etc. For a detailed listing please refer to Weather Closings.