Frequently Asked Questions

How do I find my child’s bus information?
Versatrans e-Link gives parents/guardians the availability to locate the most up to date bus information.
1. Go to the Versatrans e-Link website.
2. Username: Student’s ID number (contact your child’s school if unknown).
3. Password: Student’s Date of Birth (Format: mmddyyyy). Example: 04/15/2019 would be entered as 04152019.
4. Hover over “Students,” then click “View My Students.” Select your student. It will then display your student’s bus information.
How do I request a bus stop change?
How do I request transportation to a location other than my primary residence?
How do I request an activity bus stop closer to my residence?

Activity buses are an extra service that our department is offering. These buses only make satellite stops and do not transport students to their regular home bus stop. To keep riding times under 60 minutes and cost at a minimum, we can only transport students to satellite locations throughout the county. Our department's goal is to get the students closer to home and have the students met by their parents or guardians at the satellite stop to transport them the rest of the way.
Where is my child's bus?

Do you know about the My Stop app? The app lets you track your child’s bus when en route and provides you with estimated times of arrival at your assigned stop. The ETA is recalculated every few minutes to accommodate for any delays on the route. Information on how to instal the app can be found in the Parent Information Section of the Transportation website.
My child missed the bus. Can the bus turn around?
If the bus is late, how long should we wait before calling Transportation?
I am unable to be at the bus stop to receive my K-1 student. What should I do?
How do I add another authorized person to pick up my Special Needs student?

All requests must be submitted to the school. Once the school processes and approves the request, Transportation will be notified.

If no authorized person is at the stop to receive a Special Needs student, the student will be returned to the school. If the Special Needs student attends a private day school, the student will be returned to the base school. Please make arrangements to pick up your student from the respective school.
My child did not get off the bus / My Child is not on the bus. What do I do?
What if there is an emergency transportation related problem after office hours?
My child is a Special Needs student. Who should I speak to concerning my child's transportation?
How do I locate an item that my child left on a school bus?
Where to look for weather closings?

Division staff makes the decision to either close or delay schools by 05:30 a.m. Once the decision is made, the community will be informed by a variety of media. For example: Blackboard Connect Phone calls, text- and email messages; School Websites; Social Media; Local Media, Stafford Allert, etc. For a detailed listing please refer to Weather Closings.

Transportation

Frequently Asked Questions

How do I find my child’s bus information?

How do I request a bus stop change?

How do I request transportation to a location other than my primary residence?

How do I request an activity bus stop closer to my residence?

Where is my child's bus?

My child missed the bus. Can the bus turn around?

If the bus is late, how long should we wait before calling Transportation?

I am unable to be at the bus stop to receive my K-1 student. What should I do?

How do I add another authorized person to pick up my Special Needs student?

My child did not get off the bus / My Child is not on the bus. What do I do?

What if there is an emergency transportation related problem after office hours?

My child is a Special Needs student. Who should I speak to concerning my child's transportation?

How do I locate an item that my child left on a school bus?

Where to look for weather closings?