2021-2022 PEBT update 

Actualización PEBT 2021-2022

Parents/Guardians if you find yourself in a financial hardship due to job loss or any other situation you may fill out a Free and Reduced Meal Application. If you qualify, not only would you receive meal benfits, but you could also qualify for any other related benefits as well.

Virginia families with students who would have received free or reduced-price meals if schools were open, will now recieve temporary P-EBT food benefits. 

Richmond DSS Notice - Our state vendor Conduent has recently made our agency aware of P-EBT card distribution issues for new and some existing P-EBT recipients. Staff are working diligently to address this issue and mail out cards daily to recipients who have not yet received theirs. All cards are expected to be mailed by April 2, 2021. Please allow 10 business days after that date to receive your card. If you have not received your card and benefits by April 16 2021, please call the P-EBT Call Center.

• In order to assist with your P-EBT questions, SCPS Nutrition Services has compiled a list of answers to frequently asked questions below. 
• Questions regarding current or previous issuances of benefits should be directed to the P-EBT Call Center from 7:00 a.m. - 6:00 p.m. Monday - Friday
• Phone Number 866-513-1414 (toll-free) or 804-294-1633 
• Website  https://www.dss.virginia.gov/benefit/pebt/index.cgi. 
• Long wait times on the support number may be expected. 

1. How do I activate the card? 
   1. By phone at 1-866-281-2448: or
   2. Activate online at https://www.connectebt.com/ or
   3. Download the ConnectEBT app on your smartphone
2.  Can I use the P-EBT card if a different Parent/Guardian name is on the card?
   • If the person receiving the card is the legitimate guardian of the student, they can activate the card and use it.
3. Is there an expiration date on registering, or using the card?
   • After one year, unused P-EBT benefits will be removed from the card.

When using  the automated system, (phone, website, or mobile app) to request a replacement card or access account information, please use the following information at each step.

• "Enter P-EBT card number" - for replacement card, bypass by pressing "2" to use personal information.
• "Enter primary cardholder's SSN" - all PEBT cardholders must enter 000000000, not their own SSN.
• "Enter primary cardholders DOB" - all P-EBT cardholders should enter the oldest student's DOB, if there was more than one student's benefits on the card. It is the same student DOB that was used to PIN the card.
• "Enter PIN" - PEBT cardholders should enter the PIN of the card they are seeking to replace.

For more information please visit the P-EBT website.