Frequently Asked Questions

How do I find my child’s bus information?

Access the My Ride K-12 Website

In your web browser, go to myridek12.tylerapp.com.
If you do not already have a registered email, click Sign up.
To register, enter your email address, a password, and name.
After registering, you will receive a confirmation email. Click on the link in your email to confirm your registration through the My Ride K-12 website
When prompted, search for Stafford County Public Schools, VA. If you need assistance, please contact us at myridek12help@staffordschools.net.
Enter the Student’s ID number (contact your child’s school if unknown) and Student’s Date of Birth (Format: mm/dd/yyyy). Example: 04/15/2019 would be entered as 04/15/2019. Repeat this step to add additional students. If you need assistance, please contact your us at myridek12help@staffordschools.net.
Once you have linked to a student, click on that student’s profile to see all relevant transportation information.
To share a student link with another person, select a student and click the Share button.
Enter the email of the person you would like to share with. That person will receive a confirmation email that will automatically link them to the shared student(s). Recipients must register with My Ride K-12, if they have not already done so, to access the student’s information.

Access the My Ride K-12 Mobile Application

Download My Ride K-12 from the Google Play Store or the Apple App Store.
After the app installation is complete, open My Ride K-12.
When prompted, search for Stafford County Public Schools, VA. If you need assistance, please contact us at myridek12help@staffordschools.net.
Once you have selected Stafford County Public Schools, VA, you will proceed to the login page. If you do not already have a registered email, click Register.
To register, enter your email address, a password, and name.
After registering, you will receive a confirmation email. Tap on the link in your email to confirm your registration through the My Ride K-12 website.
Log in, then find a student by going to My Students and choosing the + button. This will present the Add Student screen.
Enter the Student’s ID number (contact your child’s school if unknown) and Student’s Date of Birth (Format: mm/dd/yyyy). Example: 04/15/2019 would be entered as 04/15/2019. Repeat this step to add additional students. If you need assistance, please contact your us at myridek12help@staffordschools.net.
Once you have linked to a student, click on that student’s profile to see all relevant transportation information.
Press the Share button to share a student link with someone else.
Enter the email of the person you would like to share with. That person will receive a confirmation email that will automatically link them to the shared student(s). Recipients must register with My Ride K-12, if they have not already done so, to access the student information.
Regularly check for updates to ensure that your device is running the latest version of the app.
Remain logged in to the app to receive notifications from the Transportation Services Department, even when the app is not actively running.

How do I request a bus stop change?

How do I request transportation to a location other than my primary residence?

How do I request an activity bus stop closer to my residence?

Activity buses are an extra service that our department is offering. These buses only make satellite stops and do not transport students to their regular home bus stop. To keep riding times under 60 minutes and cost at a minimum, we can only transport students to satellite locations throughout the county. Our department's goal is to get the students closer to home and have the students met by their parents or guardians at the satellite stop to transport them the rest of the way.